At Open Door Mart, we aim to provide clear and transparent shipping information to our customers. This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order on our website, you agree to the terms outlined in this policy.
Shipping Locations
Open Door Mart currently ships orders to customers located in the United States and Canada only. Although our products are shipped internationally, the origin of shipment may be outside the destination country. We do not currently offer shipping to other international destinations.
Order Processing Time
All orders are processed after payment confirmation. Order processing includes order verification, quality checks, packaging, and dispatch. Processing times may vary depending on product availability, order volume, or unforeseen circumstances. Orders are not shipped on weekends or public holidays.
Shipping Methods and Costs
We offer two shipping options to our customers. Standard shipping is available at a fixed cost of 29 USD and is designed as an economy shipping option. Expedited shipping is available at a fixed cost of 39 USD and is intended for faster delivery. Shipping costs are calculated and displayed at checkout before the order is completed.
Estimated Delivery Time
Delivery times include both handling and transit time. Standard shipping typically takes between fourteen to twenty-eight days for delivery after dispatch. Expedited shipping usually takes between five to seven business days after dispatch. These delivery estimates are approximate and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.
Customs, Duties, and Taxes
All shipments are sent on a Delivered Duty Unpaid basis. This means that customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer. Customs clearance procedures may cause delays beyond the estimated delivery time. Necessary documentation is provided to assist with customs processing.
Order Tracking
Once your order has been shipped, tracking information will be shared with you via email when available. Tracking updates may take time to appear depending on the carrier and destination. Customers are encouraged to monitor their shipment using the provided tracking details.
Delays and Exceptions
While we strive to meet estimated delivery timelines, delays may occur due to reasons outside our control, including courier issues, customs inspections, natural events, or high-demand periods. Open Door Mart is not responsible for delays caused by shipping carriers or customs authorities.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout. Open Door Mart is not responsible for delays, lost shipments, or additional costs resulting from incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Open Door Mart is not responsible for packages marked as delivered by the courier but reported as lost or stolen. Customers are advised to contact the courier directly in such cases. Assistance may be provided where possible, but replacement or refunds are not guaranteed.
Bulk and Wholesale Orders
Orders consisting of ten or more items may require special handling, customized shipping rates, and adjusted delivery timelines. Customers placing bulk orders are advised to contact us before ordering to receive a custom shipping quote and estimated delivery schedule.
Changes to This Shipping Policy
Open Door Mart reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and continued use of our website after updates indicates acceptance of the revised policy.
Contact Information
If you have any questions regarding shipping, delivery times, or order status, you may contact us using the information below.
Email: opendoormart@gmail.com
Phone: +92 313 4502323