At Open Door Mart, customer satisfaction is important to us. This Return and Exchange Policy explains the conditions under which products purchased from our store may be returned or exchanged. By placing an order with us, you agree to the terms described in this policy.
Eligibility for Returns and Exchanges
Products are eligible for return or exchange only if the request is made within a specified time after delivery. Items must be unused, unworn, unwashed, and in the same condition in which they were received, along with original packaging, tags, and accessories. Products showing signs of use, damage, or alteration may not be accepted.
Return and Exchange Timeframe
Customers must request a return or exchange within seven days of receiving their order. Requests submitted after this period may not be approved. The delivery date confirmed by the courier will be considered the official delivery date for return eligibility.
Non-Returnable and Non-Exchangeable Items
Certain items may not be eligible for return or exchange due to hygiene, safety, or clearance reasons. These include but are not limited to personal care items, intimate products, customized or made-to-order items, and items purchased on sale or at discounted prices unless otherwise stated.
Return and Exchange Process
To initiate a return or exchange, customers must contact our customer support team using the contact details provided on our website. Once the request is approved, return instructions will be shared. Customers are responsible for securely packaging the item and sending it back according to the provided instructions. Items returned without prior approval may not be accepted.
Shipping Costs for Returns and Exchanges
Return shipping costs are the responsibility of the customer unless the item received is incorrect, defective, or damaged. In cases where an exchange is approved due to our error, we will cover the shipping cost for sending the replacement item. Original shipping charges are non-refundable unless otherwise required by law.
Inspection and Approval
All returned items are inspected upon receipt. If the item meets our return conditions, the return or exchange will be approved. If the item does not meet the eligibility requirements, it may be returned to the customer at their expense or rejected without refund.
Refund Policy
Approved refunds will be processed after inspection and confirmation. Refunds will be issued to the original payment method used during checkout. Processing times may vary depending on the payment provider and may take several business days to reflect in your account.
Exchange Policy
If you request an exchange, the replacement item will be shipped only after the returned product has been received and approved. Exchanges are subject to product availability. If the requested replacement is unavailable, a refund or store credit may be offered instead.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must notify us within forty-eight hours of delivery with clear photos or video evidence. Failure to report such issues within this timeframe may result in the request being declined.
Order Cancellation
Orders can only be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and will be treated according to this Return and Exchange Policy.
Refusal of Returns
We reserve the right to refuse returns or exchanges that do not comply with this policy or show signs of misuse, wear, or damage caused after delivery.
Changes to This Policy
Open Door Mart reserves the right to update or modify this Return and Exchange Policy at any time. Any changes will be posted on this page, and continued use of our services indicates acceptance of the updated policy.
Contact Information
If you have any questions or wish to request a return or exchange, please contact us using the information below.
Email: opendoormart@gmail.com
Phone: +92 313 4502323